Job Description

Scheduler

The Scheduler is responsible for answering incoming calls, verifying patient information, including insurance and pre-certification information, and scheduling appointments and procedures.

Principal Responsibilities

• Answer patient calls and schedule appointments, procedures, and surgeries.
• Manage physicians' schedules for appropriate scheduling of cases.
• Verify insurance and pre-certification information as needed.
• Explain patient prep as needed.
• Complete reminder calls for future appointments.
• Ensure all necessary documentation has been completed and received.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
• Perform other job duties as assigned.

Education/Experience

• High School graduate or GED required.
• Experience in a medical office preferred.

Knowledge, Skills and Abilities

• Excellent organizational and interpersonal communication skills.
• Excellent computer and telephone skills.
• Self-motivated and able to problem solve.
• Clear, articulate speaking voice.

Working Environment

• Medical office environment.
• Direct patient contact is involved.
• The employee must be able to lift, walk, stoop and sit at a computer for long periods of time.
• Must possess manual dexterity to use keyboard and handle equipment and appliances.

PHI/Privacy Level

HIPAA1

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