Job Description

POSITION SUMMARY

The Trainer II at Provident Bank conducts training and learning programs for both new hires and existing employees through a variety of methods, including classroom, webinar, one-on-one and e-learning. You will work with the management team to identify and assess training needs and gaps for multiple departments. This position supports design, development and production of effective training material for new training programs that result in improved performance and achievement of organization goals. You will assist with the review and modification and update of existing training programs and support materials as needed. Takes part in conducting training programs and assists with development of training materials, including manuals and job aids. This position is considered at the intermediate level.

KEY RESPONSIBILITIES:

• Deliver training programs based on identified performance measures to enhance job performance and meet business objectives.
• Develop training and learning programs to onboard new hires and enhance skills of existing employees through a variety of methods including classroom, webinar, one-on-one, and e-learning.
• Design and maintain training material, such as course manuals, job aids and reference sheets that reinforce learning.
• Address advancements in technology, the latest findings from research and development and changes in the marketplace.
• Recommend learning and development strategies to business stakeholders with the goal of increasing efficiency & effectiveness and generating increased revenues.
• Design instructional materials and liaise with all departments and all levels of management to create learning solutions/opportunities spanning the entire organization.
• Monitor and report training progress of new and existing trainees for quality assurance and needs assessments.
• Develop and maintain a consistent training calendar and schedule.
• Update/Edit/Review all existing documentation handouts, reference guides, training outlines, and other correspondence relating to the Training Department.
• Perform administrative tasks related to planning, communicating, and conducting training (maintain virtual/in-person classroom).
• Maintain current & comprehensive knowledge of Microsoft computer applications and in-house computer systems.
• Perform other related duties as required or assigned.

MINIMUM QUALIFICATIONS:

• High School Diploma
• 2 to 5 years’ experience in Learning and Development or equivalent work experience as a Corporate Trainer as described in the key responsibilities.
• Knowledge of basic training activities, such as facilitation and presentation techniques.
• Knowledge of the principles and practices of training and organizational development.
• Working knowledge of Learning Management System (LMS). 
• Ability to develop course curriculums and training materials.
• Ability to present information effectively and respond to questions for all learning styles.
• Excellent oral and written communication skills.
• Excellent relationship-building skills.
• A strong work ethic with a desire to succeed.
• Good organizational skills and ability to manage multiple priorities.
• Knowledge of Microsoft Word Suite, including PowerPoint, for the purpose of producing training materials and presentations.
• Ability to work a flexible schedule.
• Ability to travel as needed.

PREFERRED QUALIFICATIONS:

• College degree (preferred) or equivalent work experience.
• Knowledge of banking terminology and processes
• Experience with a range of Banking Systems and Platforms
• eLearning experience with formal eLearning tools (ex: Captivate, Articulate, etc.) preferred

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

Pay Details: $51,200-$73,200 annually

Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. 

This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.

Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.

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